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Manager, Community Impact Strategies

Position Summary

The primary function of the Manager, Community Impact Strategies is to facilitate the development of a robust and engaged “network” of residents, staff, partners, and community members to collectively create a strong, vibrant community.  The Mangers role is to build the capacity of “network” members, increase resident-led activities, coordinate collective problem solving and coordinate services to residents (when necessary) designed to promote CPDC program and partner resources to the community and the residents. The Manager provides residents with information about and supportive access to local services and resources that can assist residents in achieving their objectives. The Manager is responsible for supervising volunteer members and interns, managing a budget, planning events, and performing a variety of other tasks.  The individual in this role works under general supervision.  A certain degree of creativity and latitude is required. This position reports to the Senior CIS Manager.

Essential Job Functions

  • Develop positive, professional, working relationships with the property’s residents, the property management staff, partner organizations and contractors
  • Help residents facilitate social activities and community organizing activities
  • Enter all documentation including
  • Disseminate information about resident services to residents
  • Select, develop, and maintain referral partnerships with local partner resources
  • Establish communications policies and procedures with property management
  • Develop resident services work plan and budget with Senior CIS Manager
  • Review reporting data to evaluate resident services and decide whether to change offerings periodically
  • Coordinate with property management to ensure that families are successful tenants

Required Skills and Knowledge:

  • Able to communicate effectively in person and in writing with a wide range of people.
  • Genuinely likes and gets along with a wide range of people
  • Makes effective use of computers
  • Effective phone manner
  • Understands how to build the capacity of people to work together for the good of the community
  • Sensitivity to racial, ethnic and class differences as well as other differences among people with whom he or she will work
  • Positive attitude about the potential of all sorts of people
  • Ability to resolve conflict with staff or between residents and mediate resolution
  • Understands and respects professional and personal boundaries
  • Ability to communicate organizational values and practices to team members and incorporate them into service efforts
  • A willingness to engage in direct-action and take yourself out of your comfort zone
  • Demonstrated ability to analyze issues and think strategically
  • Demonstrated ability to organize and prioritize work and manage multiple tasks in both an independent and collaborative team setting
  • Demonstrated ability to effectively and efficiently facilitate meetings
  • Demonstrated ability to adapt to different environments
  • A willingness to occasionally work inconsistent hours, including weekends and evenings when necessary

Minimum Qualifications

  • Bachelor’s degree in the field of human services, plus a minimum of two years of experience working with people of low income; or a minimum of three years of documented, successful experience in community development or community organizing activities
  • A working knowledge of the local social service system or the ability to quickly develop such knowledge
  • Ability to identify, assess, select, develop and maintain community service referral partnerships that assist residents in achieving their goals
  • Excellent interpersonal, verbal, and written communication skills
  • Ability to converse proficiently in the Spanish language preferred
  • Competent computer and technology skills

How to Apply

CPDC offers competitive salary, medical, dental, life, STD, LTD, 403(b), flexible spending accounts, EAP, and paid time off. Only resumes including salary requirements will be considered. Send cover letter, resume and salary requirements to HR1@cpdc.org. Please include the job title Manager, Community Impact Strategies in the subject line of your email. CPDC is an Equal Opportunity Employer. No phone calls, please.

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