Case Manager (Contractor), Richmond
The primary function of the Case Manager position is to coordinate services and to assist residents of Fay Towers before, during, and after they relocate to Brookland Park Plaza, the Baker School, and Jackson Ward in Richmond, VA. The Case Manager will work with each resident to make sure that his or her needs are being met by assessing their current health status and the condition of their apartments before they move. Since the residents will not be moving all at once, this position also requires working with the Fay Towers residents to keep them engaged while they wait on their move. This position will work closely with the Relocation Specialist. After the moves are completed, the Case Manager will continue to support the seniors in these communities by providing supportive services and working with other organizations to provide resources and programs.
Essential Job Functions
- Develop positive, professional, working relationships with the property’s residents and the property management staff
- Remain current with information related to the move
- Coordinate any additional services that residents may need during their transition
- Provide advocacy-based case-management to clients
- Provide regular communication with and support to residents throughout process
- Assist residents with maintaining their daily routines
- Assist residents with developing an inventory of their items
- Work with residents to honor their needs
- Provide additional support in setting up new unit
- Serving as a resource for residents to ask questions and express concerns to throughout the moving process
- Maintain and ensures confidentiality of resident information
- Other duties as assigned
Required Skills and Knowledge:
- Ability to work under limited supervision and considerable self-direction
- Team player who is resourceful, proactive, and comfortable working with diverse populations
- Strong communications skills: listening, oral and written and positive, problem-solving
- Demonstrated ability to perform job duties within the context of complex regulations and definitions and to complete extensive technical documentation.
- A working knowledge of the local social service system or the ability to quickly develop such knowledge
- Ability to identify, assess, select, develop and maintain community service referral partnerships that assist residents in achieving their goals
- Excellent interpersonal, verbal, and written communication skills
- Competent computer and technology skills
- Excellent listening and analytical skills
- Able to communicate effectively in person and in writing with a wide range of people
- Genuinely likes and gets along with a wide range of people
- Makes effective use of computers
- Effective phone manner
- Understands how to empower people to work together for the good of the community
- Sensitivity to racial, ethnic and class differences as well as other differences among people with whom he or she will work
- Positive attitude about the potential of all sorts of people
- Able to communicate organizational values and practices to team members and incorporate them into service efforts
- A willingness to engage in direct-action and take yourself out of your comfort zone
- Demonstrated ability to analyze issues and think strategically
- Demonstrated ability to organize and prioritize work and manage multiple tasks in both an independent and collaborative team setting
- Demonstrated ability to effectively and efficiently facilitate meetings
- Demonstrated ability to adapt to different environments
- A willingness to occasionally work inconsistent hours, including weekends and evenings when necessary
- At least the equivalent of one year of experience, which can include a graduate level practicum. Experience must be focused in the area of affordable housing and/or outpatient practice.
- Three years of experience working directly with low-income and/or community-based seniors in addition to having medical social worker knowledge.
- Master’s Degree from an accredited social work program, licensed in the State of Virginia.
- Licensed Social Worker who is approved by the state of Virginia to do supervision for unlicensed, masters prepared social workers.
How to Apply
Send cover letter, resume and salary requirements to HR1@cpdc.org. Please include the job title Richmond Case Manager in the subject line of your email. CPDC is an Equal Opportunity Employer. No phone calls, please.
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